The FiveStars mission is to turn every transaction into a relationship for our merchants. We decided to take the same philosophy and transform our internal organization into a relationship-based community. We want to turn every work relationship into a long lasting, authentic relationship that goes beyond our day to day, beyond FiveStars, and is part of an employee’s life and career.
The way we work is changing. Old rules are being replaced with new norms. The idea of “culture” is being replaced by the concept of “community” with a heavy focus on building authentic relationships. That means our employees need to build authentic relationships with each other, and managers need to build solid relationships with our employees.
As green managers step up to fill managerial roles, FiveStars is focused on equipping them with the skills and tools they need to succeed as leaders. It’s not enough to promote a star individual contributor to be your next manager. Not everyone is cut out to be a leader and that’s ok. Individual contributors should actually want to be managers and leaders. They should not be forced into these roles. The failure rate can be detrimental to a team and you risk losing that awesome individual contributor if they fail as a manager.
We need to choose our next leaders carefully and we need to commit to prepare them for these important leadership roles.
